Disclosures & Student Complaints
At the University of Alaska Fairbanks, all students — no matter their class standing or the number of credits they are taking — are valued members of our community and have the right to raise concerns or complaints without fear of retaliation. We are committed to addressing student concerns fairly and promptly. A range of offices and resources are available to support students and, if needed, to process complaints or concerns about university related matters.
For academic complaints or concerns
For course issues or appeals: First contact the course instructor. If the issue remains unresolved or you are uncomfortable contacting your instructor, contact the offering the course or program. If your issue remains unresolved, please review UAF’s academic and grade appeal policies and fill out an appeal form if appropriate.
Contact the Office of the Registrar
- Email: uaf-registrar@alaska.edu
- Phone: 907-474-6300
Contact the Academic Advising Center
- Email: uaf-advising@alaska.edu
- Phone: 907-474-6396
Contact the Graduate School
- Email: uaf-grad-school@alaska.edu
- Phone: 907-474-7464
Find solutions for non-academic complaints or concerns
| Is your issue or complaint... | Action or resources at UAF to reach out to |
|---|---|
| ... about a violation of a written campus policy or procedure? |
Contact ORCA at uaf-orca@alaska.edu, (907) 474-7317 |
|
... about a financial aid decision, loans, scholarships, or grants? Or need help finding out how to pay for college? |
Contact the Financial Aid Office at uaf-financialaid@alaska.edu, 907-474-7256
|
|
... about discrimination, harassment, retaliation, sexual misconduct, dating and domestic violence or stalking? Or ... about accommodations due to a qualified disability? |
The Office of Rights, Compliance and Accountability (ORCA) helps with a wide variety of Student concerns (ADA, harassment, discrimination, student conduct, well-being): Contact ORCA at uaf-orca@alaska.edu, (907) 474-7317 Or complete one of these forms if applicable:
|
| ... about parking, billing tuition, fees, polar express cards? | Contact the Bursar’s Office at UAF-Bursar@alaska.edu, 907-474-7384 |
| ... about the Admissions process, eligibility, process, residency or transfer credits?
|
Contact the Bursar’s Office at UAF-Bursar@alaska.edu, 907-474-7384
|
| ... about student housing?
|
Contact Residence Life at uaf-housing@alaska.edu, 907-474-7247
|
| ... looking for support for military, veterans and their families including educational
benefit advising?
|
Contact Military and Veteran Services, uaf-va@alaska.edu, 907-474-7400
|
| ... about Research Misconduct?
|
Contact the Office of Research Integrity at uaf-ori@alaska.edu, 907-474-7800
|
Not seeing what you need?
If none of the above options fit your concern or complaint type, please fill out this.
SARA Complaint Procedures for Out-of-State Students
UAF is an approved SARA Institution. In compliance with SARA regulations, we have established a complaint process to address student-identified issues.
The complaint process outlined here is appropriate for:
- Reporting improper, unfair, or arbitrary treatment;
- Reporting violations of University policies or regulations;
- Truth in recruitment and marketing materials, including information regarding admission requirements, tuition, fees, and financial aid;
- Accuracy of job placement data;
- Accuracy of information about the Institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs;
- Accuracy of information about whether course work meets any relevant professional licensing requirements;
- Information regarding transfer of credit to & from other Institutions; and
- Operation of Distance Education programs consistent with practices expected by accreditors and/or the C-RAC Interregional Guidelines for the Evaluation of Distance Education.
If you have a complaint, please submit it in writing to the UAF Provost. Please include the word “Grievance” in the subject line (this helps to identify these requests more efficiently).
Provost Office
311 Signers’ Hall
Mail:
Office of the Provost and Vice Chancellor for Academic Affairs
P.O. Box 757580 University of Alaska, Fairbanks Fairbanks, AK 99775
The SARA complaint process does not arbitrate issues of:
- Disciplinary action for Code of Conduct
- Grade disputes
- Admission decisions
- Billing and student accounts
- Financial aid appeals
For these issues, please contact the Office of Rights, Compliance and Accountability.
Students have the right to address complaints to relevant external agencies. Most external complaint processes require that the student exhaust avenues of complaint internal to the institution before the external agency will consider a grievance.
If a student located in a SARA state or territory is not satisfied with the outcome of the complaint process on their home campus, they may appeal to the University’s SARA Portal Entity:
If you are residing outside of Alaska while attending UAF, you may be able to file a concern in the state in which you are residing. The State Authorization Network has for reference.
Thank you for continuing to be a valued member of the UAF institution and community. We will strive to resolve your concerns so you can get back to enjoying your student experience as quickly as possible. You belong here.